Free Shipping on All Orders Over $29.99

FAQ

Where do your products ship from?

All of our products are shipped from our warehouse located at:

23 Kodiak Crescent
Toronto Canada, M3J 3E5


What countries do you ship to?

We ship to Canada and USA. Global shipping coming soon! We apologize for any inconvenience.


How can I select CAD as my currency?

To select CAD as your currency, please visit our Canadian website at shop.pur-gum.ca


What is your refund policy?

Our refund policy can be found here. We have a 15 day return policy. 


How can I be qualified for free shipping?

We are having a promotion for free shipping on orders $29.99 (not including taxes & discounts) and up!


What is your standard shipping rate?

Our standard shipping rate within USA is:

Shipping Method Cost
Standard - Orders below $19.99  $9.00
Standard - Orders between $20-29.98 $5.00
Standard - Orders over $29.99 FREE!
**PR/AK/HI Shipping - Orders below $19.99 - Applies to Puerto Rico, Alaska and Hawaii
$11.00
**PR/AK/HI Shipping - Orders between $20-29.98 - Applies to Puerto Rico, Alaska and Hawaii
$9.00
**PR/AK/HI Shipping Orders over $29.99 - Applies to Puerto Rico, Alaska and Hawaii
$5.00

 

**Please note: Orders shipped to Puerto Rico, Alaska and Hawaii in the U.S will not have any free-shipping promos available and thus, will be charged exclusive shipping prices. Prices for these areas are shown above.

 

How can I track my order?

Once you have purchased your order, you will receive an email from our shipping courier once the order has been fulfilled. In that email, it will contain your tracking number. Simply copy and paste the tracking number specified in your email and click on Track My Order to track your shipment. Please allow some time for the status of the shipment to correctly display.


Do you ship to P.O Boxes?

We do ship to P.O Boxes.


When should I expect my delivery?

Please allow 7-8 business days for your package to be delivered. 

It is not normal for an order to go through 14 business days for delivery. If for any reason you have not received your order after 14 days, email us or call us as soon as possible to inquire about this issue.


How can I contact PUR Gum?

Questions about our shop can be forwarded to our email at: [email protected]. For any questions regarding PUR gum, you may call us directly at: 1.855.4.PURGUM(478.7486) or you may visit our website at: www.pur-gum.com for more info.


What stores in my area carry your product?

For a complete list of stores that carry our products near you, please fill out the form by clicking here and you will receive a reply back with a list of stores within 48 hours.


Interested in carrying our product in your store?

Please contact our sales team at 1.855.4.PURGUM (787486) or via email: [email protected].


What methods of payments do you accept?

We accept VISA, MASTERCARD and AMERICAN EXPRESS as our methods of payments.


Is my information secure with PUR Gum?

Definitely. We take your security very seriously, therefore your details are safe with us. We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorization.


Will my transaction be converted in USD dollars as an American customer?

All of our transactions on our U.S shop page are in USD dollars. 


Where do I input a coupon or discount code?

Once you checkout and fill in your shipping and contact information, you will be directed to the payment page where you will be able to input your coupon or discount code.